We’re pleased to welcome back customer experience expert and New York Times Best-selling author, Shep Hyken. Creating a customer service mantra is an essential and powerful part of any service culture. It’s a statement that describes the type of service everyone in your organization should strive to provide. Having one can give your employees a clear direction. but the only way it will guide your employees’ actions is if it has real meaning. On today’s show, Shep discusses company mantras more in-depth. Glad to have you back on the Atlanta Small Business Show, Shep.
The company mantra is the overall vision for the customer experience at your business. This is different from core values and mission statements.
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